Read what some of our satisfied insurance customers have to say! If you’d like to provide your feedback, please submit your online review.
- JAJeff A., Florence, Kentucky
“Been with Mr. John Saalfeld for nearly 16 years I think. Every time I get a quote from some other insurance company, John has always offered better coverage for less money. Root app was cheaper but with Nationwide, the actually respond and take care of you. I know a few people that have Root insurance and they hate it. Apparently the claims department doesn’t exist with Root. John and Nationwide are hands down the Best insurance option in Northern KY!”
- AAlbatross1953, South Charleston, OH
“I moved my policies over to this agency because they truly care about their clients. I’m not just a policy number to them. They gave me better coverage at lower prices & tailored the policies to meet my needs. There was no pressure to buy more, only clear explanations of my options. It was a fast & easy transition with no uncovered gaps. I had the advantage of seeing them interact with several clients. They were all treated with honesty, respect & courtesy. I’ve never had a better group behind me.
” - HHatfield, Columbus, Ohii
“I’ve had Wes as my agent for over a year. I’ve never had an agent that has provided the level of customer service like he does. He’s proactive in contacting me if he is aware of something that would help my rates and is very prompt in returning my calls. I don’t just consider Wes as my insurance agent, I consider him a good friend.
” - JJWalker735, Springefield, Ohio
“I spoke with one of the agents, can’t remember who exactly, and they were so kind! I was so mad at my previous insurance agency, but after discussing a plan with these fine people, I felt so relieved. They beat out my previous policy and just made the whole thing so simple. I highly recommend giving them a shot!
” - AAlbatross, South Charleston
“I transferred my policies to this agency after I saw them interact with clients. I’ve never seen a more honest & caring agency. They gave me better & cheaper coverage by explaining coverage & tailoring it to my needs. I’m very happy I made the move to them.
” - AAJSMith, Hilliard, OH, USA
“Wesley has been my insurance agent for some years now and I’ve found him to be very knowledgeable. His customer service is timely and professional. I’d highly recommend his agency to any friends or family.
” - SASamuel A., Springfield, OH
“To my insurance agent who goes above and beyond to answer all my questions (I have a lot on an ongoing basis), help fight fraud (he didn’t have to!), and making sure that this foreigner is squared <3 #aboveandbeyond #thankyou #servantagent #notmanyyoucantrust #myagentisbetterthanyours ”
- JFJenna F., Springfield, OH
“Wes & his staff went above and beyond to help us with our insurance policy! I will continue to recommend Chapman Insurance to friends & family!
” - EOElizabeth O., Springfield, OH
“Great people.. very honest, they treat you like family
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- VCVirgil C., Springfield, OH
“Awesome Agent that cares enough to explain options and how they relate to each specific customer!
” - CLCrystal L., Springfield, OH
“Wes and his staff are always helpful and very knowledgeable.
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- LDLorie D., Springfield, OH
“I was in great need of Auto Insurance for my Nephew and we spoke with Chapman Insurance. Wesley was a great help and I was even able to switch back to Nationwide with a lower premium for me as well. With the discounts with my auto and homeowners it saved me lots of money. I appreciate Wesley’s help and getting us the best price. I would recommend them to help you as well.. And Save you money. My auto went down by $9 a month, and the homeowners dropped over $130 for the year. Thank you Wes for all you help.
” - MWMeghan W., Springfield, OH
- PNPatrick N., Springfield, OH
“For my insurance needs no one could suit me better. Always there when you need him. Thanks
” - JCJacob C., Springfield, OH